Our aim is to get your order out to you as soon as possible so most of your orders will be packed and shipped on the day of your order or the next day at the latest. If you have not received your order within 5/6 working days of receiving the despatch email then please contact us immediately.
We use a courier service so goods will be dispatched the same day if the order is placed before 12am and delivered the following day. Deliveries will generally require a signature as proof of delivery, so if you’re not in and there is no one to leave the goods with, you may be asked to collect the order from your local collection depot/office or arrange another delivery date directly with the courier.
Unfortunately we are always at the mercy of the courier so cannot guarantee that 100% of our orders will arrive on the day they are due to be delivered but if you do have an issue with delivery then please send an email to firstname.lastname@example.org and we will do everything we can to resolve any issues.
Collection from our Peterborough Store
One of the shipping options for your order is to collect this from our store in Peterborough. If you select this option at checkout then the following conditions apply:
- A collection date and time must be arranged within 24 hours of you placing your order. To do this please email email@example.com after placing your order.
- Collection times are:
- Monday 09:00 till 18:00
- Tuesday 09:00 till 18:00
- Wednesday 09:00 till 18:00
- Thursday 09:00 till 18:00
- Friday 09:00 till 18:00
- Saturday 09:00 till 17:00
- Sunday 10:00 till 16:00
- If you choose this collection service you must collect your order within 7 days or we reserve the right to cancel the order and issue a refund